Capture More Enquiries. Even When Your Team Is Offline.
A website assistant that answers approved questions, collects the details and passes every enquiry to you.
Why Out-of-Hours Matters
Customers look for help when they're free, which is usually when you're not.
If the only option is voicemail, many keep searching. An assistant gives them an answer and a way to leave their details, so the enquiry is waiting for you in the morning.
An Evening Enquiry, Handled
A made-up heating firm, 7:52pm. Not a client project.
- Says it's an automated assistant
- Checks the postcode against the service area
- Collects name, number and best time to call
- Explains the next step in the business's own words, without dispatching engineers or confirming appointments
Hi, I'm the automated assistant for Demo Heating & Plumbing. The office is closed, but I can take an enquiry for the team.
Do you cover Northampton, and can I request a boiler repair?
I can help you submit a repair enquiry. Could you share your postcode and let me know whether the boiler has stopped working completely or is showing a fault?
NN5. It's completely dead.
NN5 is in our area. What name and number should the team use, and when suits you best?
Sam, 07700 900123, any time after 8.
Thanks, Sam. The team will call you after 8am.
Sent to the business
- Service
- Boiler repair
- Postcode
- NN5
- Details
- No power to boiler
- Contact
- Sam, after 8am
What It Can Collect
You choose the questions.
- Name and contact details
- Postcode
- Type of job
- The problem
- Urgency
- Property or access notes
- Best time to call
- Quote or booking details
How It Works
Approved answers only
It answers from information you sign off.
Lead qualification
See the area, the job and the urgency at a glance.
Notifications
Enquiries go to your inbox, or a connected CRM.
Callbacks and bookings
Callback requests, plus booking requests where your system allows.
Honest when unsure
If it can't answer, it says so and passes it to a person.
Clearly automated
Visitors know it's an assistant, and can contact you directly.
You Stay in Control
- Your enquiries and customer relationships stay yours
- You approve what it says, and can change it any time
- Data storage and access agreed in line with UK data protection law
- No prices or appointments promised unless you've approved them
Questions
Anything else? Ask us.
Can it go on my existing website?
Usually. We check your platform during the audit.
Will it give wrong information?
It answers only from approved information and hands over when unsure. We review conversations and refine it.
Can it handle emergency call-outs?
It collects details and explains your emergency arrangements. It doesn't dispatch engineers, but it can point urgent enquiries to your emergency line.
What does it cost?
A set-up fee and an ongoing management fee. You'll get a written quote after the audit.
Find Out What You're Missing After Hours.
We'll look at how enquiries reach you and whether an assistant would help.